Membership and Communications Assistant

• s as business volumes and staff levels permit.

We are seeking a motivated, detail-oriented, and enthusiastic individual to join our team as a Membership & Communications Assistant. This is an in-office part-time position with the potential to transition to full-time and/or a hybrid schedule based on experience, performance, and Club needs.

 In this role, you’ll work closely with the Membership & Communications Manager to enhance the member experience, manage both internal and external communications, and support key systems that keep the Club running seamlessly.

The ideal candidate is a quick learner with excellent written and verbal communication skills, strong organizational habits, and the ability to work independently while managing multiple priorities. This is a dynamic position with room for professional growth and development.

Communications – Internal & External

• Draft Club correspondence, including weekly bulletins, monthly newsletters, committee updates, board letters, spotlight emails, and reminders via MailChimp

·        Awareness of local events both on and off property

• Assist in drafting employee communications such as the monthly Victory Voice and internal reminders

• Maintain and audit segmented email lists across MailChimp (members, employees, HOA, etc.)

Club App & Systems Oversight

• Create and manage Club programming and announcements through the Club app (Newsfeed, Events, Closures)

• Maintain and update local resource listings and featured events

• Assist with member and employee app access and troubleshooting

• Support key systems including:

  • Sevenrooms

  • Whoosh

  • Member Site

  • Mobile Key/Gate Access

Employee Appreciation Committee

• Attend bi-monthly planning meetings

• Assist in planning and executing staff appreciation events

• Design flyers, order event swag, and manage related logistics

General Administrative Support

• Perform monthly audits (extended family access, Facebook group members)

• Ensure consistent and accurate member data across all platforms (Club Essential, Pacesetter, Sevenrooms, etc.)

• Manage office supply orders

• Maintain internal phone lists

• Create and manage surveys (via SurveyMonkey) for events, member feedback, and other initiatives

• Support committee document access and troubleshooting in Google Drive

Qualifications & Requirements

• Strong written and verbal communication skills

·        Good interpersonal and communication skills

• Highly organized, with excellent attention to detail

• Tech-savvy; comfortable learning and navigating multiple systems

• Experience with email marketing platforms (MailChimp preferred)

• Able to work independently and manage multiple tasks efficiently

• Positive, collaborative attitude and willingness to pitch in wherever needed

Preferred Experience

• Prior experience in hospitality, membership services, or club/resort settings

• Familiarity with Club Essential, Pacesetter and related platforms is a plus