Member Services Coordinator - Full Time

The Member Services Team is looking for a highly motivated, problem solver to assist in member’s day to day planning needs. 
Duties include: 

• Welcoming members and guests at reception of The Post building

• Assist members and guests in planning itineraries via email, phone or face to face

• Must have good interpersonal and communication skills.

• Perform various administrative duties in planning and executing of club events

• Prepare for arrivals and departures

• Perform other duties as required

• Booking and confirming all member/guest reservations including, but not limited to those for restaurants, activities, transportation, grocery delivery, spa appointments, baby-sitting and flower deliveries.

• Preparing itineraries.

• Placing follow up calls to members/guests after receipt of pre-arrival form.

• Working with the Ranch Hand to arrange deliveries and transportation.

• Attending to any specials needs of the guests.

• Awareness of local events both on and off property.

• Additional Job Duties:

• Comply with all policies and procedures for the Victory Ranch Club, LLC.

• Report to work in compliance with the Victory Ranch Club, LLC Uniform and Grooming Standards.

• Report to shift on time.

• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit.

• Hospitality experience preferred

• Must have a valid Driver’s License 

• Must be available for weekends and holidays.

Service Standards:

• Eye contact should be made with every member/guest.

• A genuine smile should be offered to every member/guest.

• Employees should build rapport with members/guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.

• Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.

• Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs.

• Must be able to work weekends, evenings and holidays

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Victory Ranch is a private four-season community set amidst 6,250 pristine acres with over 4,000 acres of private backcountry wilderness. Located in Kamas, we are just a 10 minute drive from Heber and a 20 minute drive from Park City. Victory Ranch provides a preferred working environment for our valuable employees, as we offer exceptional benefits and perks:

• Breakroom with coffee, snacks, ping-pong table and lunch provided daily

• All employee uniforms are provided

• Golf privileges

• Discounted items from retail and golf shop

• Use of over 20 miles of private hiking and biking trails

• Competitive pay, full benefits package, and 401K option