Residence Club Manager

The Residence Club Manager is responsible for leading the daily operations of the Victory Ranch Residence Club, ensuring seamless service execution, staff coordination, and strong vendor partnerships that meet the highest standards. This role focuses on team efficiency while managing the on-the-ground staff and processes, maintaining smooth execution from owner arrivals to cabin readiness. The Manager oversees day-to-day owner relations, coordinates vendor scheduling for maintenance and repairs, manages team-level escalations, and leads critical operational periods such as the Bi-Annual Draft and Maintenance Weeks.

- Supervise, train, and motivate the Residence Club team, conduct onboarding and ongoing coaching.
- Develop, implement, and maintain SOPs for consistent service standards.
- Create and distribute monthly schedules; coordinate daily responsibilities and shift coverage.
- Build a culture of clarity, accountability, and communication through daily leadership.
- Monitor workloads to ensure balance and efficiency, providing coaching to maintain high-quality work.

- Oversee Sunday/Monday reservation turnovers: verify housekeeping performance, inspect cabins, ensure readiness, and resolve last-minute issues.
- Maintain day-to-day communication with Residence Club owners: respond to service requests, resolve concerns, and document updates.
- Schedule and coordinate vendor services for routine maintenance, housekeeping, and minor repairs.
- Lead weekly team huddles and vendor check-ins to ensure alignment and timely task completion.

Collaborate with other Victory Ranch departments to ensure smooth coordination across all owner touchpoints and Residence Club operations.

- Own the Bi-Annual Draft process, including scheduling, communication, owner follow-up, and resolution of conflicts.
- Lead Maintenance Weeks by coordinating staff tasks, vendor schedules, and tracking project completion.
- Partner with the Director to communicate cabin conditions, identify emerging trends, and escalate large-scale logistical or financial needs.

 - Serve as the first point of escalation for Residence Club owner concerns, working toward resolution before involving the Director.
- Maintain an on-site presence during peak periods, providing accessible support for owners.
- Ensure cabins meet Victory Ranch’s service and aesthetic standards for all arrivals.
- Provide clear documentation for reservations, owner updates, and service processes.

Coordinate with the Communications Manager on creation and distribution of the Residence Club’s monthly newsletter, ensuring timely communication of events, updates, and important notices in collaboration with the Director as needed.

Required Skills & Experience

-5+ years in hospitality, club, or HOA operations, with at least 2 years in supervisory role

- Demonstrated success in managing, training and motivating teams
- Strong operational coordination skills with the ability to execute complex scheduling and logistics

- Excellent communication skills, both written and verbal, for owner and staff interactions
- Highly organized and adaptable to shifting priorities in a fast-paced environment
- Capable of working weekends (especially Sundays and Mondays), holidays
- Calm under pressure; solutions-oriented and able to manage high volume operational periods with composure